Dispute Resolution – Interior Specterr

Direct Dispute Resolution – Interior Specterr

At Interior Specterr, we are committed to resolving all concerns quickly, fairly, and directly with our customers. Our goal is to provide a smooth and transparent experience whenever questions or issues arise regarding your order, delivery, product quality, or any aspect of our service.

This page explains how disputes are handled, how to contact us, and what steps we take to resolve issues efficiently.

1. Contact Us First

If you experience any problem with your order, please reach out to our support team before opening a dispute or chargeback through your payment provider.
In most cases, issues can be resolved quickly when handled directly.

You may contact us at:

Email: Support@interiorspecterr.com
Phone: +1 (339) 999-7191
Support Hours (ET): Monday – Friday, 10:00 AM – 7:00 PM

When contacting us, please include:

  • Your full name

  • Order number

  • Explanation of the issue

  • Photos or video (if related to product quality or damage)

We respond within 24–48 business hours.

2. Types of Issues We Resolve Directly

We encourage customers to contact us directly for fast resolution in the following situations:

Order Not Received

If the tracking number shows no updates or the package is marked as lost, we will investigate with the carrier and provide a replacement or refund depending on the situation.

Damaged or Defective Items

If your item arrives damaged or defective, we will request photo or video evidence and then offer a replacement or refund.

Incorrect Items

If you receive the wrong product, we will arrange for the correct item to be shipped to you or issue a refund.

Returns and Exchanges

We handle all returns and exchanges through our internal system to ensure fast processing and accurate tracking.

Billing Errors

If you believe you were billed incorrectly, please notify us so we can review and correct any errors.

3. Resolution Process

Our resolution process typically follows these steps:

  1. Submit your concern through email or phone.

  2. We review the case and may request additional information (photos, video, tracking details).

  3. We offer a solution, which may include:

  4. We confirm resolution and close the case only once you are satisfied.

Most disputes are resolved within 2–5 business days, depending on the issue.

4. Chargebacks and Third-Party Disputes

If a chargeback or external dispute is filed before contacting us:

  • Your case may take longer to resolve due to bank or processor procedures.

  • We will still work directly with you to provide evidence and help resolve the situation.

  • In most cases, contacting us first results in faster outcomes and avoids delays.

We always recommend contacting Interior Specterr directly before opening any dispute with your bank or payment provider.

5. Our Commitment

Interior Specterr is committed to:

  • Fair and transparent dispute handling

  • Fast communication and follow-up

  • Offering reasonable solutions

  • Preventing unnecessary delays for customers

  • Keeping accurate records of all communication and actions taken

Your satisfaction is important to us, and we aim to resolve every issue with professionalism and care.

6. How to Reach Us

For all dispute-related inquiries:

Contact us 

617 Boston Ave, Medford, MA 02155, USA
Phone: +1 (339) 999-7191
Email: Support@interiorspecterr.com
Support Hours (ET): Monday – Friday, 10:00 AM – 7:00 PM